Effective Date: May 25, 2023
Thank you for choosing to shop with us. We want you to be completely satisfied with your purchase. This Refund Policy outlines our guidelines for refunds and returns. By making a purchase from our Website, you agree to the terms and conditions outlined below.
1. Inspection Period
We offer a 3-day inspection period from the date of delivery for you to thoroughly inspect the purchased item. If, within this period, you determine that the item is not as described or not authentic/genuine (unless otherwise specified), you may be eligible for a refund.
2. Refund Eligibility
To be eligible for a refund, the following conditions must be met:
2.1 Item Condition: The item must be returned in the same condition as it was received. It should be unused, undamaged, and in its original packaging, with all accessories (if any) included.
2.2 Reason for Refund: The refund will only be granted if the item is found to be not as described or not authentic/genuine (unless otherwise specified). If the item is damaged during transit, please refer to our Shipping Policy for further instructions.
3. Return Process
If you believe you are eligible for a refund based on the above conditions, please follow these steps:
3.1 Notification: Contact our customer support within the 3-day inspection period to notify us about your intent to return the item. Provide your order details, a clear description of the issue, and any supporting evidence, such as photographs.
3.2 Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return.
3.3 Shipping and Insurance: You are responsible for shipping the item back to us and ensuring that it is adequately insured for its full value during transit. The item must be securely packaged to prevent any damage during shipment.
3.4 Return Condition: The item must be returned in its original packaging, with all accessories (if any), and include the RA number provided by our customer support.
4. Buyer’s Responsibility
4.1 Shipping and Insurance Costs: As the buyer, you are responsible for all shipping and insurance costs associated with returning the item. These costs are non-refundable.
4.2 As-Is Sale: Our sales occur on an “as is/where is” basis. While we strive to provide accurate descriptions and authentic products, the buyer acknowledges that they have inspected the item and accepts any inherent risks associated with its purchase.
4.3 In-Person Pickup or Drop-Off: If you prefer, you have the option to arrange for in-person pickup or drop-off of the item at our designated location. Please contact our customer support to make the necessary arrangements.
5. Refund Process
5.1 Inspection: Once we receive the returned item, our team will thoroughly inspect it to ensure that it meets the refund eligibility criteria mentioned above.
5.2 Refund Approval: If the item is deemed eligible for a refund, we will process the refund within 10 business days from the date of receiving the item. The refund will be issued in the same form as the original payment.
6. Governing Law
This Refund Policy shall be governed by and interpreted in accordance with the laws of the state of Florida, United States.
Please note that this Refund Policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates.
If you have any questions or require further assistance regarding our refund policy, please contact our customer support.